Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Update existing and create new business documentation according to specified timelines
- Review & write documentation (SOP/PI’s) for clarity, content, and consistency with established department standards and ensure compliance with business rules
- Collaborate with Senior Documentation staff and/or business partners for instruction, guidance, or direction
- Proactively manage task assignments or documentation projects to due dates, and report status
- Facilitate small to mid-size documentation efforts
- Organize and facilitate meetings to review, resolve conflict with, and/or approve documentation, and report status
- Make recommendations for content/format improvements
- Make recommendations for department or business partner process improvements
- Perform research required to update/develop documentation
- Publish documentation according to established protocol
- Assist leadership with business issue resolution
- Meet or exceed established business MBOs of quality and speed to delivery